policies

  • ordering pajamas
  • pajama exchanges and returns
    • do you accept exchanges or returns?

      • the cat's pajamas accepts returns and exchanges for items purchased via its website within 30 days of receipt of shipment. no item will be accepted that is not in its original condition (unworn, unwashed). the cat's pajamas will refund the entire amount of the garment and any taxes, but shipping on returned merchandise is non-refundable. ship all returns pre-paid and insured. the cat's pajamas will send you a refund check or credit your credit card within one week.

        returns will only be made for items that can be verified to have been purchased through our website. the cat's pajamas will not take returns or exchanges for items purchased at retail locations or at sample sales. a copy of the invoice or gift receipt that accompanied the web order should be included with returns or exchanges. if this is not possible, we must have the full name of the purchaser to confirm that the transaction occurred over the website. there are no exceptions to this policy.

        the cat's pajamas does not cover the return shipping for exchanged pajamas. please enclose a check for $5.00 or a credit card number with your exchange.  please contact us directly for information on international exchanges as increased shipping fees will apply.

        please do not package in padded envelopes. they frequently arrive punctured causing damage to the pajamas. damaged items will not be accepted for returns. we recommend packing them in a box and using insurance. also note, wadding the pajamas into a ball when returning them will result in bad karma.

  • wholesale pajama inquiries

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