Privacy policy

What will you do with my personal data?

The Cat’s Pajamas will not sell, distribute, lease or trade any customer information to third parties. Customers who opt-in to our Cat Club will receive monthly emails with coupon codes and special offers. All mailings we send are clearly identified as being from The Cat’s Pajamas and will always include options to unsubscribe and contact us.

Is my credit card info safe?

The Cat’s Pajamas uses Secure Socket Layer (SSL) technology for secure transmission of your credit card information. Credit card transactions are processed by Authorize.Net. The Cat’s Pajamas never receives or stores your credit card information in any format, so there is no risk that it might be hacked or disclosed.

Ordering pajamas

Can I have my order gift wrapped?

We provide a gift box for $5.00 per pajama. Click the gift box option when you are checking out and use the special instructions box to indicate a gift card message.  If the gift package is going to the buyer, we will enclose a blank gift card for you to fill out. We’re sorry, but we cannot offer gift boxes on international orders.

Can I phone in an order rather than processing my order online?

Yes. for more information, call us at 424.744.8332.

Why are so many styles sold out?

We are a small company and have many styles that are very popular with our customers. While we try to keep a consistent inventory, sometimes we are unable to meet the demand.

What if I want something that is sold out?

You can always email us if you would like to backorder a sold out style and we will let you know about future availability. You may also consult the store finder, but we advise calling the store before making a trip to see if they have the item in stock.

Do you have a catalog you can send me?

No, we do not have a retail catalog. All of our retail sales are handled via our website.

Do you charge sales tax?

Orders shipped within California are subject to 7.5% sales tax.

Pajamas exchanges & returns

Do you accept exchanges or returns?

Returns

If you are not completely satisfied with your purchase, please return them to us within 30 days (from ship date) for a refund, exchange or store credit. Please note around the holidays we extend our return policy to accommodate gift-giving. Orders purchased during November and December can be returned through January 15. For exchanges or returns for store credit we offer free return shipping. Return postage on refunded orders is available for $7.95 or you can mail them back on your own.

All items must be in original condition and be unworn, unwashed and undamaged. Items not returned in their original condition will not qualify for a refund or exchange. Upon receipt of returned goods, thecatspjs.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.

The Cat’s Pajamas is not responsible for returns that are not received.

Kindly note that we only accept returns that were purchased on thecatspjs.com.

Exchanges

Not quite the perfect fit? If you would like an exchange, you can receive an instant credit using our Shop Now feature. You will see the value of the exchanged item(s) as you shop. As soon as you deliver your package to the postal carrier, we will ship out the new item free of charge. If you’re in a hurry, you can place a new order a new item and we will ship it right away. Then we will credit your original payment method when your return is received.

Wholesale pajamas inqury

How can I receive wholesale information about your company?

The Cat’s Pajamas has sales showrooms located in New York, Minneapolis, Dallas, and Atlanta.
For wholesale information, please email us at sales@thecatspjs.com or call us at 424-744-8332.

Cat’s Pajamas Privacy Policy

Effective as of September 2015

Acceptance of Private Policy by use

By accessing, browsing, and using this website (Site) of The Cat’s Pajamas, you acknowledge you have read, understood, and agree to the terms and conditions of this Privacy Policy. If for any reason you do not agree with and accept all the terms and conditions of this Privacy Policy, you should immediately stop accessing, browsing, and using this Site.

Changes to privacy policy

The Cat’s Pajamas reserves the right to change its Privacy Policy from time to time. Please check our Privacy Policy for periodic changes as you use our Site. By accessing, browsing, and using this site, you agree to any such changes.

Information Collected by Cat’s Pajamas

Information you supply us

The Cat’s Pajamas collects information when you use our Site. This information is normally provided when you search our Site, buy our Merchandise, complete an on-line survey, establish an account with us, or communicate with us through our Site, by telephone, by mail, or by fax.

Examples of the type of information you may supply us include your name, address, telephone number, and e-mail address.

The Cat’s Pajamas does not collect and keep credit card information. That information is collected by third parties who facilitate transactions on the website, and subject to those third parties’ privacy policies. You should consult the privacy and other policies of such third party sites.

Cookies

Like many websites, The Cat’s Pajamas utilizes cookies, small text files that are transferred by a web server and stored on the hard drive of your computer or mobile device, to maintain a record of your visit to the Site. This information does not identify you personally, and you remain anonymous unless you have otherwise provided The Cat’s Pajamas with personal information. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting cookies from The Cat’s Pajamas, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Site.

Google Analytics

Cat’s Pajamas also uses Google Analytics to track users’ activities on the Site. We do this so we can better serve our customers by keeping up with, for example, how many visitors the Site receives, which pages the visitors frequent, and what time of day visitors arrive.

Other information

We may also collect information from you, which includes, but is not limited to, the following:

  • the IP address used to connect your computer to the internet
  • computer and connection information such as your browser type and version
  • operating system and platform
  • confirmation when you open an e-mail we send you
  • the URLs which lead you to and around our website, including the date and time you visit those URLs
  • the pages and/or products you viewed or searched for
  • the phone number used to call our voice telephone numbers
  • information related to your purchase of Merchandise

Orders

If you place an order using our Site, we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.

Disclosure and Sharing of Information Collected from You

The Cat’s Pajamas may, and reserves the right to, disclose, or share information that The

Cat’s Pajamas has collected or obtained from you as a result of your use of our Site. Such information may include, but not be limited to, your name, address, telephone number, e-mail addresses, and information concerning and related to your purchase of

Merchandise

Links to third party sites

Our Site may contain links to third party sites. The Cat’s Pajamas is not responsible for disclosure practices or content of these sites. Refer to the third parties’ privacy policies for the terms and conditions which govern your relationship with them.

Law enforcement and protection of users

We will release information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also cooperate with law enforcement investigations and comply with court orders or subpoenas.

Business transfer

In the event The Cat’s Pajamas is sold or merges or becomes affiliated with any other individual or entity, any customer information owned or under the control of Cat’s Pajamas may be part of the assets and properties transferred.

Security

Our website protects the security of personal information you transmit to us by using

Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. In order to protect against unauthorized access to your account, you should sign off when you finish visiting our site.

Mailing list

Our website gives you the opportunity to receive communications from us by opting-in to our mailing list. If you no longer wish to receive communications from us you may opt-out by calling 1-424-744-8332 or emailing info@thecatspjs.com.

Children’s online policy

Cat’s Pajamas is committed to the preservation of online privacy for children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. The Cat’s Pajamas, through its Site, sells Merchandise which is not marketed directly to children. If you make a purchase on our Site, you are representing that you are an adult.

Purchases outside of the United States

The Cat’s Pajamas operates its business and this Site in compliance with United States law. If you make a purchase on the Site from outside the United States, please remember other laws may apply.