Not absolutely, madly in love with your purchase? Click hereto log into your account and begin processing your return.
If you are not completely satisfied with your purchase, please return them to us within 30 days (from ship date) for a refund.
All items must be in original condition and be unworn, unwashed and undamaged. Items not returned in their original condition will not qualify for a refund.
To start, log into your account and navigate to PURCHASES / RETURNS and follow the prompts to submit your return and print a pre-paid return label. Be sure to use the same email address as used to originally place your order (guest check-in is allowed).
Please ship all returns within 15 days of creating your label. All pre-paid labels will be cancelled after 15 days.
The cost of return shipping, $8 for any number of items, will be deducted from your refund. You are welcome to ship your package with a carrier of your choice at your own expense. Upon receipt of returned goods, thecatspjs.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
The Cat's Pajamas is not responsible for returns that are not received
Kindly note that we only accept returns that were purchased on thecatspjs.com.
Not quite the perfect fit? If you would like an exchange, simply fill out the exchange area on the packing slip and include this in the box. When we receive your return we will ship out the new item free of charge. If you're in a hurry, you can order a new item now and we will ship it right away. Then we will credit your original payment method when your return is received.
Did you order using a promo code? If you are returning your order in its entirety, you will be credited the actual dollar amount charged to the credit card, not including any promotional value. In the event of a partial return, the discount amount will be split among the items ordered and credited accordingly.
All items marked final sale cannot be returned at any time. Thanks for understanding!
All approved refunds will be processed within 10 business days of receiving your return. Please account for time in transit and weekends when estimating when your return will be complete. Your credit card issuer may require additional days to process the credit before posting to your account. All refunds will be made on the original form of payment. Original shipping charges are non-refundable.
Unfortunately, we are not able to issue pre-paid return labels for our international customers. Please send back your return using the shipping method of your choice. Please be sure to include your contact information. The Cat's Pajamas is not responsible for returns that are not received.
When shipping using a carrier of your choice, please mail to:
The Cat's Pajamas Returns | 1629A Electric Avenue | Venice, CA 90291
We'd love to help: Email us at email@example.com.
All emails will be answered within 24 hours, Mon-Fri 9-5 pm PST, except holidays & weekends.