Not absolutely, madly in love with your purchase? No problem. Just send us and email and we’ll take care of it.
If you are not completely satisfied with your purchase, please return them to us within 30 days (from ship date) for a refund. Please note around the holidays we extend our return policy to accommodate gift-giving. Orders purchased during November and December can be returned through January 15.
All items must be in original condition and be unworn, unwashed and undamaged. Items not returned in their original condition will not qualify for a refund.
Please contact firstname.lastname@example.org to get a return authorization. If you would like us to send you a return label just send us an email. The cost of return shipping, $8 for any number of items, will be deducted from your refund. You are welcome to ship your package with a carrier of your choice at your own expense. Upon receipt of returned goods, thecatspjs.com reserves the right to deny refund if the merchandise does not meet the return policy requirements. All pre-paid labels will be cancelled after 15 days.
The Cat’s Pajamas is not responsible for returns that are not received.
Kindly note that we only accept returns that were purchased on thecatspjs.com.
Not quite the perfect fit? If you would like an exchange, simply tell us what you would like instead and we’ll reserve it for you. As soon as we receive your return we will ship out the new item free of charge. If you’re in a hurry, you can order a new item now and we will ship it right away. Then we will credit your original payment method when your return is received.
Did you order using a promo code? If you are returning your order in its entirety, you will be credited the actual dollar amount charged to the credit card, not including any promotional value. In the event of a partial return, the discount amount will be split among the items ordered and credited accordingly.
All items marked final sale cannot be returned at any time. Thanks for understanding! If you need a different size, we will do our best to accommodate but you must pay return shipping on sale items.
All approved refunds will be processed within 10 business days of receiving your return. Please account for time in transit and weekends when estimating when your return will be complete. Your credit card issuer may require additional days to process the credit before posting to your account. All refunds will be made on the original form of payment. Original shipping charges are non-refundable.
Unfortunately, we are not able to issue pre-paid return labels for our international customers. Please send back your return using the shipping method of your choice. Please be sure to include your contact information. The Cat’s Pajamas is not responsible for returns that are not received.
When shipping using a carrier of your choice, please mail to:
The Cat’s Pajamas Returns | 1629A Electric Avenue | Venice, CA 90291
We’d love to help: Email us at email@example.com or call 424-744-8332.
All emails will be answered within 24 hours, Mon-Fri 9-5 pm PST, except holidays & weekends.